Privacy Policy
Speedy Immigration Services Pty Ltd (“Speedy Immigration Services”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, hold, disclose and protect personal information when you visit our website, contact us, make an enquiry, book a consultation, or use our immigration and related services.
We handle personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other applicable Australian laws.
1. Who We Are
Speedy Immigration Services Pty Ltd
Address:Wollert, Victoria 3750, Australia
Phone: +61 481 816 281
Email: info@speedyimmigrationservices.com
Website: https://speedyimmigrationservices.com/
Speedy Immigration Services provides immigration and migration-related services to individuals, families, students, workers, employers and other clients.
2. Information We Collect
Depending on the services you request and your circumstances, we may collect personal information including:
Personal and identification information
- Full name
- Date of birth
- Gender
- Nationality and citizenship
- Country of birth
- Residential and postal address
- Telephone number
- Email address
- Passport details
- Identity documents
- Driver licence or other identification documents
Immigration information
- Current and previous visa information
- Visa application information
- Immigration history
- Travel history
- Previous visa refusals or cancellations
- Information provided to immigration authorities
- Correspondence with government departments or other authorities
- Information about your intended visa or migration pathway
Family and relationship information
Where relevant to your immigration matter, we may collect information about:
- Spouse or partner
- Children
- Parents
- Other family members
- Relationship history
- Marriage or relationship documents
- Family circumstances
Employment, education and financial information
Depending on the service required, we may collect:
- Employment history
- Employer information
- Qualifications and education records
- Skills and work experience
- Professional registrations
- Income and financial information
- Tax or employment documents
- Business information
Sensitive information
Immigration matters may require us to collect sensitive information where it is reasonably necessary and permitted by law. This may include information relating to health, medical matters, criminal history, racial or ethnic origin, or other sensitive information relevant to your application.
We will handle sensitive information in accordance with applicable privacy laws and will generally obtain your consent where required.
3. How We Collect Your Information
We may collect personal information directly from you when you:
- Contact us by phone, email, WhatsApp or other communication channels
- Complete an enquiry or contact form on our website
- Book a consultation
- Complete client forms
- Provide documents or information for an immigration matter
- Engage us to provide services
- Communicate with us during your application
- Subscribe to communications from us
- Provide information in person
We may also collect information from other sources where permitted by law, including:
- Government departments and authorities
- Employers or prospective employers
- Educational institutions
- Professional organisations
- Family members or authorised representatives
- Other migration or legal professionals
- Service providers assisting us with your matter
- Publicly available sources
If you provide personal information about another person, you should ensure that you have their authority to provide that information where required by law.
4. Why We Collect and Use Personal Information
We may collect, hold, use and disclose your information for purposes including:
- Assessing your immigration or visa circumstances
- Providing immigration and migration-related advice and services
- Preparing and managing visa or immigration applications
- Preparing forms, submissions and supporting documentation
- Communicating with you about your matter
- Communicating with government departments and authorities where authorised
- Verifying information and identity
- Managing appointments and consultations
- Processing payments and invoices
- Maintaining client records
- Providing customer support
- Managing our business and administration
- Improving our website, systems and services
- Responding to enquiries, complaints and feedback
- Complying with legal and regulatory obligations
- Protecting against fraud, misuse or unlawful activity
- Sending service-related communications
- Sending marketing communications where permitted by law and where you have consented or have not opted out where applicable
We will not use your personal information for a purpose that is unrelated to the purpose for which it was collected unless permitted or required by law or you have provided appropriate consent.
5. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to provide our services or where permitted or required by law.
Depending on your circumstances, this may include disclosure to:
- The Australian Department of Home Affairs
- Australian Border Force
- Administrative review or other relevant authorities
- Foreign governments or immigration authorities where relevant
- Courts, tribunals or regulatory bodies
- Educational institutions
- Employers or prospective employers where authorised
- Skills assessment authorities
- Health assessment providers
- Translators and interpreters
- Lawyers and other professional advisers
- IT, cloud storage and technology service providers
- Payment providers
- Website, email and communication service providers
- Other service providers who assist us in operating our business
We do not sell your personal information to third parties.
Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately and securely.
6. Overseas Disclosure
Some of our service providers or the organisations involved in providing services to you may be located outside Australia or may store information overseas.
Where your personal information is disclosed overseas, we will take reasonable steps to ensure that the disclosure is handled in accordance with applicable privacy laws.
The countries to which information may be disclosed will depend on the services you request and the systems and service providers used at the relevant time.
7. Website Information and Cookies
When you use our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of visits
- Website usage information
- Referring website information
We may use cookies and similar technologies to operate and improve our website, understand website usage and provide a better user experience.
You can generally control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, including government websites, social media platforms, payment services, educational institutions and other external websites.
If you access a third-party website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
9. Direct Marketing
We may occasionally send information about our services, updates, offers or other information that may be relevant to you.
Where required by law, we will obtain your consent before sending direct marketing communications.
You can request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option included in an electronic marketing message.
Even if you opt out of marketing communications, we may still contact you where necessary to provide services, manage your account, communicate about an application or meet our legal obligations.
10. How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include:
- Secure systems and website connections
- Password protection
- Access controls
- Limiting access to personal information to people who need it
- Secure storage of electronic and physical records
- Staff and service-provider confidentiality requirements
- Regular review of our information handling practices
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
You should take care when sending sensitive documents or personal information over the internet.
11. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to provide our services, manage your matter, maintain appropriate business and client records, and comply with legal, regulatory, professional and accounting obligations.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required or permitted by law to retain it.
12. Access to Your Personal Information
You may request access to personal information we hold about you, subject to any applicable legal exceptions.
We will generally provide access in accordance with the Privacy Act and Australian Privacy Principles.
To request access, please contact us using the details provided below.
We may need to verify your identity before providing access to personal information.
13. Correcting Your Personal Information
If you believe that personal information we hold about you is inaccurate, incomplete, out of date or misleading, you may ask us to correct it.
We will take reasonable steps to correct information where appropriate.
You can contact us using the details below to request a correction.
14. Privacy Complaints
If you believe we have handled your personal information incorrectly or have breached applicable privacy laws, please contact us first so that we can investigate and respond to your concern.
Please provide enough information for us to understand your complaint and, where possible, provide details of the relevant information or event.
We will review and respond to your complaint within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
You can find information about privacy complaints through the OAIC website.
15. Children and Personal Information
Our services may involve applications that include information about children or dependants.
Where information about a child is required for an immigration matter, we will handle that information only for appropriate purposes and in accordance with applicable privacy laws.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
The updated version will be published on this page with the relevant updated date.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy, want to request access to your personal information, request a correction, or make a privacy complaint, please contact us:
Speedy Immigration Services Pty Ltd
Address: Wollert, Victoria 3750, Australia
Phone: +61 481 816 281
Email: info@speedyimmigrationservices.com
Website: https://speedyimmigrationservices.com/