Terms & Conditions
Last updated: 29 August 2026
Welcome to Speedy Immigration Services.
These Terms & Conditions govern your use of the Speedy Immigration Services website and your engagement with us for immigration, migration, document preparation, consultation and related services.
By using our website, contacting us, booking a consultation or engaging our services, you agree to these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use our website or services.
1. About Speedy Immigration Services
Speedy Immigration Services Pty Ltd
Address:Wollert, Victoria 3750, Australia
Phone: +61 481 816 281
Email: info@speedyimmigrationservices.com
Speedy Immigration Services provides immigration and migration-related services, including immigration advice, visa assistance, document preparation and related support.
Our website provides general information about immigration and migration matters. The information on the website should not automatically be treated as advice specific to your individual circumstances.
2. Acceptance of These Terms
By using our website or engaging our services, you confirm that:
- You have read and understood these Terms & Conditions.
- The information you provide to us is true, accurate and complete.
- You will provide documents and information requested by us within a reasonable timeframe.
- You will notify us of any changes to your circumstances that may affect your immigration matter.
- You understand that immigration laws, policies, visa requirements and processing arrangements can change.
Additional terms may apply to specific services. Where we provide you with a written agreement, service agreement, engagement letter or fee agreement, those terms will also apply to your matter.
If there is an inconsistency between these website Terms & Conditions and a specific written agreement with you, the specific written agreement will generally apply to your engagement.
3. Immigration and Migration Services
Our services may include, depending on the service you engage us for:
- Immigration and visa consultations
- Assessment of visa options
- Visa application assistance
- Immigration document preparation
- Assistance with supporting documentation
- Employer and sponsorship-related immigration services
- Student and education-related immigration assistance
- Family and partner visa assistance
- Skilled migration assistance
- Other immigration-related services agreed with you
The exact services we provide to you will depend on your individual circumstances and the service you have engaged us to provide.
4. Immigration Assistance
Australian law regulates who may provide immigration assistance.
Where immigration assistance is provided in Australia, it must be provided by a person who is legally authorised to do so, such as a registered migration agent, legal practitioner or applicable exempt person.
Where appropriate, we will identify the person responsible for providing immigration assistance in your matter and provide relevant registration or professional details.
You should independently verify the registration or professional status of the person providing immigration assistance if you wish to do so.
The Australian Department of Home Affairs provides information about who can legally provide immigration assistance.
5. No Guarantee of Visa or Immigration Outcome
We do not guarantee that:
- Your visa application will be approved.
- You will receive a particular visa.
- Your application will be processed within a particular timeframe.
- Your application will receive priority processing.
- A government department or authority will make a particular decision.
- A review, appeal or other immigration process will have a particular outcome.
Visa and immigration decisions are made by the relevant government department, tribunal, court or other authorised authority.
Our role is to provide the services agreed with you and to assist with your matter based on the information and documents available to us.
The Department of Home Affairs also makes clear that applicants remain responsible for their visa application and visa conditions, even when another person assists with the application.
6. Information You Provide
You are responsible for ensuring that all information and documents you provide to us are:
- True
- Accurate
- Complete
- Current
- Authentic
- Not misleading
You must tell us about any information that may be relevant to your immigration matter, including previous visa refusals, cancellations, immigration history, criminal matters, health matters, relationship changes, changes in employment and changes in personal circumstances where relevant.
You must not provide false, misleading, altered or fraudulent documents.
If we reasonably believe that information or documentation provided to us may be false, misleading or fraudulent, we may stop acting for you and may take any steps required or permitted by law.
7. Client Responsibilities
You agree to:
- Provide requested documents within the timeframe requested.
- Respond to our communications promptly.
- Check your email and other agreed communication channels regularly.
- Inform us immediately about changes to your circumstances.
- Attend appointments and interviews when required.
- Follow instructions provided to you regarding your application.
- Review information and documents before they are submitted.
- Pay our agreed professional fees when due.
- Pay government application charges and other third-party costs when required.
- Keep copies of important documents and correspondence.
You remain responsible for the accuracy of the information contained in your application.
8. Government Fees and Third-Party Costs
Our professional fees are separate from government application charges unless expressly stated otherwise in writing.
You may also be required to pay other costs, including:
- Visa application charges
- Skills assessment fees
- Health examination fees
- Police check fees
- English language test fees
- Translation fees
- Certification fees
- Courier or postage costs
- Professional or legal fees
- Other third-party charges
Government fees and third-party charges may change without notice.
Unless expressly agreed otherwise, these charges are your responsibility.
9. Professional Fees
Our professional fees will depend on the services you engage us to provide.
Where applicable, we will provide you with information about our fees before commencing the relevant service.
Fees may be payable:
- Before work begins;
- In stages;
- At specified milestones; or
- According to the payment arrangements agreed with you.
You are responsible for paying fees by the due date.
Failure to pay an amount when due may result in services being paused or discontinued, subject to any applicable legal or professional obligations.
10. Consultations
Where you book a consultation, the consultation is intended to provide advice or information based on the circumstances and information you provide at the time.
You should provide accurate and complete information before or during the consultation.
Information provided during a consultation may need to be reviewed again if your circumstances change or if immigration laws, policies or requirements change.
Unless specifically agreed otherwise, a consultation does not automatically include preparation or lodgement of a visa application.
11. Processing Times
We may provide estimated timeframes based on the information available at the time.
These timeframes are estimates only.
Processing times may be affected by:
- Government processing volumes
- Requests for further information
- Security and character checks
- Health checks
- Skills assessments
- External organisations
- Changes in government policy
- Changes in legislation
- Incomplete documentation
- Information provided by the applicant
- Circumstances outside our control
We are not responsible for delays caused by government departments, tribunals, courts, third parties or circumstances outside our reasonable control.
12. Changes in Immigration Law
Australian immigration laws, regulations, policies, procedures and government requirements may change.
Where a change affects your matter, we may need to review the strategy, documentation or services required.
Additional work resulting from a significant change in your circumstances or a change in law may be subject to additional fees where agreed with you.
13. Communication
We may communicate with you by:
- Telephone
- Video conference
- In-person meetings
- Other communication methods agreed with you
You are responsible for providing us with current contact details.
You should notify us immediately if your email address, telephone number, residential address or other important contact details change.
We are not responsible for delays resulting from incorrect or outdated contact information supplied by you.
14. Electronic Communication
We may send documents and information electronically.
Although we take reasonable steps to protect information, electronic communications can involve risks such as interception, technical failures, incorrect delivery or malware.
You should notify us if you believe an email or document has been sent to the wrong person or contains information that does not belong to you.
15. Privacy
We collect and handle personal information in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, store and protect personal information.
You can view our Privacy Policy on our website.
16. Website Information
We aim to keep the information on our website accurate and current.
However, immigration laws and government policies can change, and information may become outdated.
Information published on our website is provided for general informational purposes unless specifically stated otherwise.
You should obtain advice appropriate to your individual circumstances before making important immigration decisions.
17. Third-Party Websites
Our website may contain links to third-party websites.
These may include government websites, educational institutions, payment providers, professional organisations and other external services.
We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
You should review the terms and privacy policies of third-party websites before using them.
18. Intellectual Property
Unless otherwise stated, the content on this website, including text, graphics, logos, images, design, layout and other material, is owned by or licensed to Speedy Immigration Services.
You must not reproduce, copy, modify, distribute, publish or commercially use our website content without our written permission, except where permitted by law.
19. Website Availability
We aim to keep our website available and functioning properly.
However, we do not guarantee that the website will always be:
- Available;
- Error-free;
- Secure;
- Free from viruses or other harmful components; or
- Compatible with every device or browser.
We may temporarily suspend or modify the website for maintenance, security, upgrades or other reasons.
20. Limitation of Liability
To the extent permitted by law, Speedy Immigration Services is not responsible for loss or damage arising from:
- Government decisions;
- Visa refusals;
- Changes in immigration law or policy;
- Government processing delays;
- Delays caused by third parties;
- Incorrect information supplied by a client;
- Failure by a client to provide requested information or documents;
- Failure by a client to follow instructions;
- Technical failures outside our reasonable control;
- Unauthorised access caused by circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.
21. Cancellation of Services
You may request to cancel our services.
Cancellation and any refund will depend on:
- The service agreement applicable to your matter;
- Work already completed;
- Fees already paid;
- Government or third-party charges already incurred;
- Any applicable legal or professional requirements.
Where a specific written fee agreement or engagement agreement applies to your matter, that agreement will govern cancellation and refund arrangements.
22. Refunds
Professional fees are not automatically refundable simply because:
- A visa application is refused;
- You change your mind;
- Your circumstances change;
- You decide not to proceed;
- Government processing takes longer than expected; or
- A government authority changes its requirements.
Any refund will be considered according to the applicable service agreement, the work already performed, and applicable Australian consumer and professional laws.
Government and third-party charges may not be refundable by us because those charges are generally paid to the relevant authority or service provider.
23. Termination by Us
We may terminate or suspend our services where permitted by law, including where:
- You fail to pay agreed fees;
- You repeatedly fail to provide required information;
- You provide false or misleading information;
- You provide suspected fraudulent documents;
- You request us to do something unlawful or unethical;
- A conflict of interest arises;
- Continuing to act would breach legal or professional obligations;
- You behave abusively, threateningly or inappropriately towards our staff or representatives.
Where professional obligations require us to take particular steps before ending an engagement, we will follow those requirements.
24. Confidentiality
We will handle your information confidentially and in accordance with applicable privacy laws and professional obligations.
Information may be disclosed where:
- You have authorised the disclosure;
- Disclosure is necessary to provide our services;
- Disclosure is required by law;
- Disclosure is required by a government authority, court or tribunal; or
- Disclosure is otherwise permitted by applicable law.
25. Complaints
If you have a complaint about our services, please contact us first so we have an opportunity to investigate and respond.
You can contact us at:
Email: info@speedyimmigrationservices.com
Phone: +61 481 816 281
Where a complaint relates to professional immigration assistance, you may also have rights to make a complaint to the relevant professional or regulatory body.
26. No Unlawful Use
You must not use our website or services:
- For an unlawful purpose;
- To submit fraudulent information;
- To impersonate another person;
- To attempt to gain unauthorised access to our systems;
- To interfere with the operation of our website;
- To upload malicious software;
- To infringe another person’s rights; or
- In any way that could cause damage to Speedy Immigration Services or another person.
27. Indemnity
To the extent permitted by law, you agree to indemnify Speedy Immigration Services against claims, losses, liabilities, costs or expenses arising from your unlawful use of our website, fraudulent or misleading information, or breach of these Terms & Conditions.
This clause does not apply to the extent that the relevant loss was caused by our own unlawful conduct or negligence where liability cannot legally be excluded.
28. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia.
Any dispute relating to these Terms & Conditions will be subject to the applicable laws and courts of Victoria, Australia, unless another jurisdiction is required by law.
29. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time.
The updated version will be published on this page and will include the date it was last updated.
Your continued use of our website after an updated version is published means that you accept the updated Terms & Conditions, to the extent permitted by law.
30. Contact Us
If you have any questions about these Terms & Conditions, please contact us.
Speedy Immigration Services Pty Ltd
Address:Wollert, Victoria 3750, Australia
Phone: +61 481 816 281
Email: info@speedyimmigrationservices.com
Website: https://speedyimmigrationservices.com/
Last updated: 29 August 2026